MyCare Frequently Asked Questions

We’ve compiled a list of the questions most commonly asked by our patients and published them, along with our answers, below. Please select the category that best fits your question.


About MyCare

How is my information in MyCare protected? 
The MyCare patient portal uses highly secure encryption technology with no caching to automatically encrypt your session.

In addition, you create your own username, password, and secret questions. Only you or an authorized proxy can read your MyCare account. For further information, click on the Privacy Policy link at the bottom of any page after you log on.

Is there a charge for using MyCare?
No, MyCare is free to all MedStar St. Mary’s Hospital patients.

Who is eligible to have an account?
Account can be established for anyone age 18 or older who is a patient at MedStar St. Mary’s Hospital.

Can I connect my personal fitness/diet tracker to my portal?
MedStar St. Mary’s Hospital is dedicated to helping you improve your overall health care experience by providing convenient, streamlined resources to help you better manage your health. We now offer the ability for you to securely connect some of the health management apps you may use (i.e. AppleHealth) to your health record. E-mail us at [email protected] if you are interested.  Once we receive your request, MedStar St. Mary’s Hospital will work with the appropriate vendors to determine if they meet the technical requirements to establish a secure connection. 


Cancelling MyCare portal account

How do I cancel MyCare account?
We certainly hope you find MyCare helpful and will continue your membership. However, if you wish to cancel your membership, send an email to [email protected] and advise us that you wish to cancel your membership. Or call Patient Access support at 301-475-6023 anytime.


Family Accounts

May I ask questions regarding a family member from MyCare account?
Yes, with proxy access, a personal representative (parent, guardian, spouse, son, daughter, etc.) may be granted access to all functions of MyCare on behalf of a patient. Proxy access must be requested and applied for in person.

Can I view a family member's (e.g., child, parent, spouse) health record in MyCare?
Parents/legal guardians may request “proxy access” to the medical records of their children. All proxy access must be requested and applied for in person.  

Can my spouse and I share one MyCare account?
Yes, with patient permission, a personal representative may be granted access to all functions of MyCare on behalf of a patient. Proxy access must be requested and applied for in person.

Why can't my children have membership in MyCare?
You must be 18 years of age or older to have a MyCare account. Parents/legal guardians may request “proxy access” to the medical records of their children.


Signing Up for MyCare

How do I sign up for MyCare?

Option 1: E-mail Invitation

During the registration process, you were asked about your interest in the MyCare Patient Portal.

  • If you provided your e-mail address, an invitation has already been sent to the e-mail address provided.
  • You will need your PatientID to complete your enrollment.
    • Your PatientID can be found on you discharge instructions.
    • If you are unsure what your PatientID is, please call Patient Access at 301-475-6023.
  • Follow the e-mail instructions to enroll

Option 2: Self-Enrollment

Go to medstarstmarys.org.

Click on the MyCare Patient Portal link.

Click Enroll in MyCare.
Follow the instructions to enroll.

You will need:

  • First and last name
  • Date of birth
  • PatientID
    • Your PatientID can be found on you discharge instructions.
    • If you are unsure what your PatientID is, please call Patient Access at 301-475-6023.
  • Personal e-mail address

What if I forget or lose my password?
There is a link provided for lost passwords. The options will require you to provide an additional security answer in order to recover your password. If you have questions or need assistance creating or accessing your account, please contact MyCare support at 1(877) 621-8014.


Messages

How do I know when I've received a message?
You will receive a notice at the regular email address that you provided during registration. That notice will have a link to your secure message which you can click on to sign into MyCare and read your message.

What type of messages could I receive?
You may receive a message to complete a patient questionnaire prior to a scheduled appointment or a message to review new discharge documentation that has been posted in your portal.   

Who can view my questionnaire responses when I send using MyCare portal? Only you and the hospitals authorized staff can view your MyCare response messages. Authorized members include doctors, nurses, and therapists. Messages are never stored anywhere but on the secure MyCare server, and they cannot be read when in route, deleted, copied, or altered in any way. Once the appropriate healthcare provider has reviewed your responses, the information can be added to your electronic medical record.


Personal Information

How can I update my personal information?
Once you successfully log into MyCare, select Health Record, and then select Patient Information. Make corrections by replacing information in the appropriate box and click “Send Update Request.” Update requests may take 5-7 business days to process.


Security

How can I update my account information (password, security question, etc.)?
Once you successfully log into MyCare, select the drop-down arrow next to your name at the top of the screen.  Select Account. Select Update account settings. From there you can update Account Overview, Personal Information, Password, Security Questions, Email Address, and Mobile Phone.


Sending Information

How do I download my medical information?
Once you successfully log into MyCare, select Health Record and then Download and Send. Click the “Download” button next to the Visit Care Summary that you wish to download and choose the format for the file.

How do I send medical information to other healthcare providers?
Once you successfully log into MyCare, select Health Record and then Download and Send. Click the “Send” button next to the Health Record Summary or Visit Care Summary document that you wish to send. You will need your providers DIRECT email address to send information via your portal account. This is not the doctor’s regular email address. You will have to ask the receiving doctor for their “secure DIRECT protocol email address.”


Support Help

Medical Emergency

If this is a medical emergency, dial 911.
If you are seeking advice or need to speak to your physician, contact your physician’s office directly.

Need assistance?
Please contact our MyCare support line at 1(877) 621-8014.


Test Results

What test results should I expect to receive?
Lab, radiology, and pathology reports will be available.


Visit Summaries

How soon will Visit Summaries be available to me?
Visit Summaries will be available within 36 hours of your discharge.