Patient & Family Advisory Council for Quality & Safety

Please Consider Becoming our Partner for Patient Quality and Safety 

MedStar St. Mary’s Hospital is pleased to introduce our Patient and Family Advisory Council for Quality and Safety (PFACQS).  As the primary provider of health care in our community for generations, MedStar St. Mary’s Hospital greatly appreciates hearing from you – the patients and families who rely on us to provide safe, high quality health care.

We are honored to serve and care for you and your loved ones.  Your feedback helps us do our best to meet your needs and the needs of other members of our community. We are confident that our PFACQS, with its shared vision, will help to make our community even stronger and healthier.

Please take a moment to

You can also view our 2018 PFACQS Report and Explore the MedStar Institute for Quality and Safety. We encourage you to consider submitting an application to join us in a partnership for patient safety and quality.

View A Letter from Our President

Community Members: Click here to submit an application online, or you can download and print a copy here.

MedStar Associates: Click here to submit an application online, or you can download and print a copy here.

Mail printed applications to: MedStar St. Mary’s Hospital, Attn: Nursing Administration, 25500 Point Lookout Rd., P.O. Box 527, Leonardtown, MD 20650

If you have additional questions, please email us at [email protected]. For a full list of phone numbers, click here.

Patients Step Up to Go the Distance

Ophelia Lewis knew what to expect following her total knee replacement surgery in July 2017. 

Nautical-themed icons now line the hallway on the second floor where orthopedic patients reside following surgery. Prior to their discharge, patients who have had total hip or knee replacement surgery should walk at least 100 feet and the markers provide visual cues so patients can see their progress. The distance markers also take the guesswork out of a patient’s progress. 

“The markers let me know exactly how far I needed to go and how far I’d been,” said Ophelia Lewis (top left), who didn’t have the benefit of the walking landmarks for her first knee replacement. “I wasn’t an actual sick person,” Ophelia said. “I thought I should make room for someone else. And, I wanted to be home.” The markers did the trick for the Leonardtown resident. “Every time I was going down the hall, I would think to myself, I’ve got to get to that shell or whatever marker was down the way. It was such a great way to motivate myself.”


Hospital leadership on the Patient and Family Advisory Council on Quality and Safety (PFACQS) learned about the landmarks from community member Kathleen Hammet (bottom left). The Hollywood resident comes from a medical military family and has visited many different facilities herself. As a result of Kathleen’s own experience in using a visual marker system, the rehabilitation team at MedStar St. Mary’s decided to implement a similar approach to measure a patient’s progress. 

The icons, created by the hospital’s marketing team in honor of our county’s Chesapeake Bay heritage, went up in the spring of 2017. Director of Rehabilitation Medicine Virginia Morris, OTR/L, MPH, and her team are extremely pleased with results. And 100 percent of the total knee and hip replacement patients who have used the markers passed their 100-feet walking requirement. Virginia said they’ve received positive feedback from patients and their physical therapists. “It’s encouraging to see that the PFACQS program really helps implement patient friendly improvements and that this program is making a real difference for our patients,” she said.