Billing and Insurance

Your Resources

Pay Your Bill Online - For Services 5/17/15 and After

You may use online payments to pay a one time bill or sign up for an online account to help manage your billing statements. Please use the links below to decide what payment method is best for you. For service 05/16/2015  and prior please contact 301-475-6033.

Please Note

The hospital bill and the bill from your physician will be separate. Your insurance information will be verified prior to or upon your arrival at the hospital for services. Please provide any necessary authorizations and/or referrals at the time of service. If the insurance information, authorizations, or referrals are not provided at the time of service, you will be required to sign a financial responsibility form agreeing to pay for the services not covered or denied by your insurance.

If you are insured and undergoing a procedure, the Precertification/Preregistration Department will contact your insurance company prior to services being rendered to secure an estimate of your unmet deductibles and co-insurance amounts. You will then be contacted to make payment arrangements in advance of your procedure.

The final bill for remaining coinsurances and other balances will not be due until MedStar has received all payments from your insurance company. In addition, your insurance carrier(s) will send you statements (explanations of benefits) of their payments made to MedStar. These statements also outline any amount for which you may be responsible. Please call your insurance carrier or employer's benefits office for details about your insurance or benefit policy coverage.

If you do not have insurance, you will be notified by your Physician’s office and/or the Precertification/Preregistration Department of the estimated costs and you will be expected to make payment arrangements prior to the time of service.

If you have questions about what services are covered at MedStar St. Mary's Hospital, check with your health plan or your company's benefits office. They will have the most detailed information about your coverage.

Pay Your Physician Bill

Pay Your Hospital Bill

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About Your Hospital Bill

The hospital is responsible for submitting bills to your insurance company and will do everything possible to expedite your claim. Please remember that your policy is a contract between you and your insurance company and you have the final responsibility for payment of your hospital bill. We have several payment options available to assist you in paying your bill. Your hospital bill reflects all the services you receive during your stay. Charges fall into two categories:

  • The basic daily rate, which includes your room, meals, nursing care and housekeeping.
  • Charges for special services your physician orders for you, such as X-rays and laboratory tests. MedStar St. Mary's Hospital also does the billing for any professional services provided to you by our pathologist.

If you have certain tests or treatments in the hospital, you may receive bills from physicians you did not see in person. These bills are for professional services rendered by these doctors in diagnosing and interpreting test results while you were a patient. Radiologists, cardiologists, Emergency Department physicians, anesthesiologists and other specialists perform these services and are required to submit separate bills. If you have questions about these bills, please call the number printed on the statement you receive from them.

Payment Assistance Program

MedStar St. Mary's Hospital offers a Payment Assistance Program for hospital services to those individuals who are determined eligible based on financial need. Individuals who qualify for the program may receive services at no charge or at a discounted rate. The hospital is here to serve all of your healthcare needs, regardless of your ability to pay.

To qualify for payment assistance, patients must complete an application and include a federal 1040 tax form, three current paycheck stubs or a letter from Social Security Disability Insurance/Supplemental Security Income to indicate a monthly or annual income. If unemployed, applicants must submit a letter of circumstance. For more information or an application, please see the contact information below.

  • For service 05/16/2015 and prior, please contact 301-475-6039
  • For service  05/17/2015 and after, please contact 800-280-9006

Customer Support

Do you need personal assistance with or have questions about your physician bill? 

MedStar Health Physicians Billing phone lines are open Monday through Friday from 8 a.m. through 6 p.m. eastern standard time. Se Habla Espanol. To contact us locally, call 703-558-1400 or toll-free at 1-888-896-1400. Written correspondence can be faxed to 703-558-1440, mailed to the address on your statement, or you may mail to:

MedStar Physicians' Billing Services
P.O. Box 847
Arlington, VA 22216-0847