Billing and Insurance

Billing

MedStar Health is making the billing and administrative processes as simple and convenient as possible. We now present our Hospital charges as well as the majority of all the MedStar-employed Physicians’ charges on 1 consolidated statement.

MedStar Health offers secure, online payment options to make it convenient for you to pay your invoice.

Pay Online

 

Pay By Phone

MedStar Health offers fee-free auto phone-pay 24/7. 


Call 410-609-6065 or 855-697-9508

We hope that you will find our new online consolidated payment system convenient and that you will take advantage of our new services. Advantages of enrolling in our new payment system include:

  • Hospital and the majority of all MedStar-employed Physicians’ services all on 1 consolidated statement
  • Receive billing statement notifications via text and email
  • View and print your statement on-line any time you want
  • Pay your bill on-line with extended payment options (Credit card, Healthcare Spending accounts, Apple Pay, Google Pay and ACH check)
  • Set up your own recurring payment plans
  • Engage in On-line Chat assistance
  • Use our Contact Us feature for simple inquiries

 

Sample Invoice

Front

View balance summary and ways to pay.

MedStar-Health-Consolidated-Billing-John-Doe-page1
Click here to enlarge images.

 

Back

View bill in one consolidated statement.

MedStar-Health-Consolidated-Billing-John-Doe-page2

Customer Support

Do you need personal assistance with or have questions about your bill? 

By calling 410-933-4966 or toll free 844-817-6087, you can reach our Customer Service Division to discuss billing concerns. Representatives are available Monday through Friday, from 8 a.m. to 6 p.m.

Representatives are trained to assist with any questions, concerns or comments that you may have about your bills from MedStar Health, including financial assistance.

Payments and Written correspondence can be mailed to:
MedStar Health Customer Service
PO BOX 411019
Boston, MA 02241-1019

Does your bill look different than the one above?

As of May 2021, our Hospitals and the majority of all MedStar-employed Physicians’ services are now on 1 consolidated statement. Prior to May 2021, you may have received a separate Hospital and Physicians' bill. 

If you have an outstanding balance, please visit epay.medstarhealth.org. Our website allows you to view and pay all your MedStar Hospital services and the majority of your MedStar-employed Physicians’ bills. You can also set your own payment plan and print itemized statements and receipts. 

Questions?
Call 410-933-4966 or toll-free 844-817-6087
Monday through Friday, 8 a.m. to 6 p.m.

Insurance 

Your insurance information will be verified prior to or upon your arrival for services. Please provide any necessary authorizations and/or referrals at the time of service. If the insurance information, authorizations, or referrals are not provided at the time of service, you will be required to sign a financial responsibility form agreeing to pay for the services not covered or denied by your insurance.

If you are insured and undergoing a procedure, the Precertification/Preregistration Department will contact your insurance company prior to services being rendered to secure an estimate of your unmet deductibles and co-insurance amounts. You will then be contacted to make payment arrangements in advance of your procedure.

The final bill for remaining coinsurances and other balances will not be due until MedStar Health has received all payments from your insurance company. You will be billed a consolidated patient balance statement (hospital and the majority of all MedStar-employed physicians). In addition, your insurance carrier(s) will send you statements (explanations of benefits) of their payments made to MedStar Health. These statements also outline any amount for which you may be responsible. Please call your insurance carrier or employer's benefits office for details about your insurance or benefit policy coverage.

If you do not have insurance, you will be notified by your Physician’s office and/or the Precertification/Preregistration Department of the estimated costs and you will be expected to make payment arrangements prior to the time of service.

If you have questions about what services are covered, please check with your health plan or your company's benefits office. They will have the most detailed information about your coverage.


Enroll in the myMedStar Patient Portal

myMedStar lets you view summaries of your MedStar hospital stays or doctor visits, send secure email message to your MedStar healthcare providers, request medication refills, referrals, and more.

New Medicare Cards

In order to prevent fraud and fight identify theft, the Centers for Medicare & Medicaid Services removed Social Security Numbers from Medicare cards. New cards were mailed in April 2018.